The travel industry has gone through drastic changes since the past few years due to the emergence of various online portals and sites. Traditional travel agents now face competition from these portals as every information regarding appropriate places for traveling, packages available, travel agencies and their services is now just one click away. The key to winning such customers is to understand their needs and provide customized packages. The centerpiece of the travel industry is to provide such packages that meet customer expectations. Apart from this, the experience which a travel agency gives, right from advising about appropriate destination and packages to the return of the customers from their trip, marks an imprint on consumers’ mind.
To achieve these goals, the prime activities which need attention and are mostly overlooked by the companies are back-end activities such as accounting, regulatory compliance, customer segmentation, maintaining customers’ profile, taxation management, etc. When these activities are automated, not only does the cost of manually done activities reduce but also the overall productivity of the travel companies goes up.
Microsoft Dynamics ERP Solution and Microsoft Dynamics CRM are integrated solution packages for travel industry which ensure that the efficiencies of back office and front office respectively, are increased resulting into overall organizational productivity.
- Integration between online portal and accounting system
- Reconciliation of payment receipt
- Customer segmentation based on relevant attributes
- Agent commission
- Customized travel packages
- Manage contracts with suppliers, hotels, etc.
- Taxation –service tax & TDS
- Book and manage tours
- On-the-go package inquiry available
- Manage reports of every activity