Microsoft Dynamics NAV - Case Study
Patel Alloy Steel Biotech Vision Care

	Microsoft Dynamics Customer Solution Case Study
	Biotech Vision Care

Customer Profile		Business Situation		Solution
Biotech Group specialized in the design; manufacture and marketing of medical implant devices for ophthalmology, and is focused on hyaluronic acid based medical implants for various specialties.		The company wanted to deploy a fully integrated business management system to address challenges of rapid growth with respect to information access, and decision making.		After evaluating various options, Biotech decided to implement Microsoft Dynamics NAV with support from Intech Systems, a Microsoft Business Solutions Certified Partner.
Navision Case Study “Microsoft Dynamics ERP helps to connect with our customers to build stronger, more profitable relationships. It also helps us to gain better business insight for rapid, effective decision making.” - Mr. Mehul Asnani - Chairman and CEO Biotech Group. Biotech Vision Care is a flagship company of Biotech Group specialized in the design; manufacture and marketing of medical implant devices for ophthalmology, and is focused on hyaluronic acid based medical implants for various specialties. Founded in 1998, Biotech Vision care is one of the largest manufacturers of Intraocular Lenses in the world. It has 15 branches all over India. Biotech Ophthalmics Pvt Ltd is the sister concern of Biotech Vision care. Biotech Ophthalmic offers a range of Ophthalmic Solutions for osteoarthritis treatment and for skin rejuvenation in global markets The Biotech Group employs more than 500 people and for the financial year 2008 – 09 the Group’s turnover was Rs. 250 cr. The existing legacy system at Biotech was inadequate for growing information needs of the organization and it was lacking proper management controls. To maintain its market-leading position, the company wanted to update its existing system with a customizable solution that maximized operational efficiency. With the help of Microsoft Certified Partner Intech Systems Pvt. Ltd., Biotech Group deployed a fully integrated information infrastructure based on Microsoft Dynamics NAV.				Benefits > Timely access to business data > Enhanced productivity > Employees work in familiar, easy-to-use environment > Better reporting functionality > Enhanced pipeline and customer service management > Improved spares management
Situation Mr. Mehul Asnani - Chairman and CEO of Biotech Group proudly claims Biotech as a one of the largest manufacturers of Intraocular Lenses in the world and they were looking for a business technology solution that could be customized to improve the operational efficiency of its business processes and increase their productivity. Over the years Bio tech vision care was relaying on Tally and Biotech Ophthalmics was using customized software to handle purchase, inventory and account functions. With the existing system it wasn’t possible to synchronize the information among the branches located all over India. Being one of the largest companies for IOCL they wanted to have a back tracking of lances to access the quality of it. The item tracking was lacking in the existing system. There was no tracking of expired item. Biotech management also wanted to have a Machine capacity and Item capacity to be judged for the strategic point of view. Being WHO – GMP certified company Biotech wanted to have a process wise quality testing and product test certificate. The inability to automatically link business processes meant that Biotech Key users had to manually enter data from one system to another, which could take lot of time. Moreover, the lack of automation prevented managers from gaining real-time visibility into the company’s performance. “Without a single, integrated business system, we could not efficiently complete basic analysis of our operations and we could not meet the reporting needs also” says Mr. Mehul Asnani – Chairman and CEO Biotech Group Management at Biotech realized that the company had outgrown its existing Legacy system. To increase efficiency through elimination of manual processes and reporting capabilities, the company decided to implement a fully integrated enterprise resource planning (ERP) system. Solution After a careful review of various business solutions in the market, Biotech selected Microsoft Dynamics NAV software. Now NAV helps all the branches of Biotech to access the required information online. With the help of dynamics NAV Biotech now have a better Item tracking functionality as well as management can better judge Machine capacity and item capacity. Today, Biotech can generate the needed report for WHO GMP certification. In particular, Biotech is using Dynamics NAV to help automate and integrate critical financial, operations, customer and distribution data into a streamlined, comprehensive platform to enhance productivity among all their branches. Intech completed initial implementation in 6 months and currently more than 100 key users (29 concurrent users) are working on Dynamics NAV. Benefits Biotech is benefiting from a consolidated, integrated business management system that provides a reliable platform for current and future growth. “With the use of Dynamics NAV, Biotech has in place a fully integrated business management system that covers Manufacturing, Finance, Trade and Inventory, warehouse Management, Quality control, EXIM to better manage operations,” said Mr. Asnani. “Being able to access real-time information from a scalable and single platform is an important business benefit for our company.” Timely access to business: Employees at Biotech can now devote less time to inputting information and more time to analyzing data, giving the company a clearer view of its operations. For example, managers can ensure greater accuracy in the billing process – a task that was far too cumbersome to accomplish previously. “One of the good things about it is that we don’t have ten different financial systems with ten different types of reports. There’s a lot more clarity and accuracy with our data processes which is great,” said Mr. Bharat – Finance Manager Enhanced productivity: Biotech is also experiencing significant improvements in workflow management. With Dynamics NAV in place, the process of entering information is electronically automated – saving the staff many hours in duplicate entry. Biotech now has a better Item tracking functionality. “Dynamics NAV is easily the centerpiece of our IT architecture, particularly when you consider that none of the companies that we acquired had any functionality around fixed asset accounting,” said Mr. Mehul. Chairman and CEO Biotech Group. Employees Work in Familiar, Easy-to-Use Environment: Microsoft Dynamics NAV is integrated into the Microsoft Office system. Therefore, employees work in a familiar environment with Microsoft Office Word and Microsoft Office Excel. This also reduces the required training costs. Along with easy-to-use implementation tools, Microsoft Dynamics NAV also offers an intuitive and user-friendly interface, which is quick to learn and easy to manipulate. Better reporting functionality: Ease in extracting the right information and the tight integration between Microsoft Dynamics and Microsoft® Office make management reporting easier. Now Biotech Managements no longer have to relay on the Ad – Hoc Reports Intech systems also developed reports in Dynamics NAV which is a prerequisite for WHO certifications. And makes it easier for Biotech management. Enhanced pipeline and customer service management: With Dynamics NAV in built CRM functionality Biotech Marketing staff can keep tracks the opportunities and they can better manage the sales pipeline to convert leads to revenue. “Interaction management, contact management, Outlook integration has been a great asset for the marketing people in Biotech” says Mr. Mehul Chairman and CEO Biotech Group. Improved spares management: Real-time inventory information enhances lot control and purchasing planning, which greatly improves cost control and reduces inventory obsolescence for Biotech. About Intech Systems Intech Systems Private Limited is a specialized management and software consulting firm, in operation since 1979 with a mission "to enhance the effectiveness of organizations by applying technology". It provides world class consulting and system implementation for business problems in the areas of Information Technology, Operations Management, Financial Management and Data Processing. In addition, it also provides contract employees to manage onsite Information Technology projects across the globe. About Microsoft Dynamics Microsoft Dynamics, a division of Microsoft, offers a wide range of integrated, end-to-end business applications and services designed to help small, midsize, and corporate businesses become more connected with customers, employees, partners, and suppliers. Microsoft Dynamics applications optimize strategic business processes across financial management, analytics, human resources management, project management, customer relationship management, field service management, supply chain management, e-commerce, manufacturing, and retail management. More information about Microsoft Dynamics can be found at: www.microsoft.com/dynamics/ Software and Services Hardware Server 5120 Xeon (IBM make) 12 GB RAM 160 * 2 GB Hard Disk There are34 concurrent users are using Dynamics NAV NAV runs with SQL Server 2005 Products Microsoft Dynamics NAV 2009 Partner Intech Systems Pvt. Ltd.